At Cotton Spider, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help with our hassle-free returns and refunds process. Please review the policy details below:
1. Eligibility for Returns
- Items are eligible for return if they are unworn, unwashed, with all original tags and packaging intact.
- Returns must be initiated within [insert return timeframe, e.g., 7 days] of receiving your order.
- Certain items, such as innerwear or custom orders, may not be eligible for return due to hygiene reasons. Please check the product page for any specific return exclusions.
2. Return Process
- To initiate a return, please contact our customer service team at:
- Email: contact@cottonspider.com
- Phone: 94892 21130
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return process, including the address for sending the item(s) back and any further instructions.
- The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.
3. Refunds
- Once we receive and inspect your returned item(s), we will notify you regarding the status of your refund.
- If approved, the refund will be processed within [insert refund processing time, e.g., 7-10 business days]. Refunds will be credited back to your original payment method.
- Shipping charges are non-refundable unless the return is due to a defect or mistake on our part.
4. Exchanges
- We currently offer exchanges for items that are defective or damaged. If you receive a defective or incorrect item, please contact us within [insert time frame, e.g., 48 hours] of delivery for assistance with an exchange.
- Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit as per your preference.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the issue and your order details.
- We will work with you to resolve the issue, either by offering an exchange or a full refund.
6. Non-Returnable Items
- For hygiene and safety reasons, certain items like innerwear, nightwear, or custom-made products may not be eligible for returns or exchanges. Please check individual product pages for specific information.
7. Order Cancellations
- Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible.
- Once an order is shipped, cancellations are no longer possible. However, you may initiate a return upon receiving the order.
8. Contact Us for Assistance
- If you have any questions or require further assistance with your return or refund, please reach out to our customer support team:
- Phone: 94892 21130
- Email: contact@cottonspider.com
- Address: 25, Neermaniakarar St, Behind GEM Hospital, Ramanathapuram, Coimbatore, Tamil Nadu, 641045, INDIA
Thank you for shopping with Cotton Spider! We are committed to ensuring a smooth and satisfactory experience for you.