We strive to ensure that your shopping experience with Cotton Spider is seamless from start to finish, including the delivery of your order. Below are the details of our delivery process:
1. Delivery Locations
- We currently offer delivery across India. Unfortunately, international shipping is not available at this time.
2. Delivery Timeframe
- Orders are typically processed and dispatched within [insert processing time, e.g., 1-3 business days] of successful payment.
- Estimated delivery times vary depending on your location:
- Within Tamil Nadu: 2-5 business days
- Rest of India: 5-10 business days
- Please note that delivery times may be affected by factors beyond our control, such as holidays, weather conditions, or logistical issues.
3. Shipping Charges
- Shipping charges may vary based on the order size, weight, and delivery location. The shipping cost, if any, will be calculated and displayed at checkout.
- Free Shipping: Occasionally, we may offer free shipping on select products or for orders above a certain amount, as part of a promotion. These details will be specified on the product page or at checkout.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email or SMS with the tracking details. You can use the provided tracking number to monitor the status of your delivery through the courier’s website.
5. Delivery Process
- All orders are securely packaged to prevent any damage during transit.
- Our delivery partners may require a signature upon delivery to confirm receipt. Please ensure someone is available to receive the package at the delivery address during the estimated delivery window.
6. Missed Deliveries
- If you miss a delivery attempt, our courier partner will usually make another attempt. You may also be contacted directly by the courier to reschedule the delivery.
- If the order cannot be delivered after multiple attempts, it may be returned to us. We will reach out to you to arrange a reshipment or issue a refund, depending on your preference.
7. Delivery Issues and Delays
- In rare cases, delivery delays may occur due to unforeseen circumstances. If your order has not arrived within the estimated timeframe, please contact us at contact@cottonspider.com or call 94892 21130 for assistance.
- If an order is damaged or missing upon delivery, please contact us immediately with photos of the package, and we will resolve the issue promptly.
8. Contact Us for Assistance
- If you have any questions or require support regarding your delivery, please reach out to us:
- Phone: 94892 21130
- Email: contact@cottonspider.com
- Address: 25, Neermaniakarar St, Behind GEM Hospital, Ramanathapuram, Coimbatore, Tamil Nadu, 641045, INDIA
Thank you for choosing Cotton Spider! We’re dedicated to ensuring a smooth delivery experience so you can enjoy your cotton garments as soon as possible.