FREQUENTLY ASKED QUESTIONS
What types of products do you offer?
At Cotton Spider, we specialize in cotton apparel, including sarees, kurtis, blouses, innerwear, nightwear, and other traditional and contemporary cotton garments. We offer a curated selection that combines the elegance of Indian fashion with modern styles.
Do you ship across India?
Yes, we offer delivery across India. Currently, we do not provide international shipping, but we hope to expand in the future.
How can I track my order?
Once your order is shipped, you will receive an email or SMS with the tracking details. You can use this tracking number to monitor your package through the courier’s website.
What is your return policy?
We offer returns on eligible items within [insert return timeframe, e.g., 7 days] of delivery, provided they are unworn, unwashed, and in their original packaging with tags intact. Certain items, like innerwear, may not be returnable for hygiene reasons.
How long will it take to receive my order?
Orders are typically processed within [insert processing time, e.g., 1-3 business days]. Delivery times vary by location, with orders within Tamil Nadu generally arriving within 2-5 days and other areas within 5-10 days.
What payment methods do you accept?
We accept major credit and debit cards, net banking, and other online payment options. All transactions are processed securely to protect your information.
Can I cancel my order?
Orders can be canceled before they are shipped. If your order has already been shipped, cancellations are not possible, but you may initiate a return once you receive the product.
How do I contact customer support?
You can reach our customer support team by phone at 94892 21130 or by email at contact@cottonspider.com. We’re here to assist you with any inquiries you may have.
Are your products authentic?
Yes, we guarantee the authenticity and quality of all our products. Each garment is carefully selected to meet our high standards for cotton apparel.
Do you offer exchanges?
We offer exchanges for defective or incorrect items. Please contact us within [48 hours] of delivery if you receive an incorrect or damaged product, and we will arrange an exchange based on availability.